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Transformation of field service capabilities , from increasing workforce productivity and operational efficiencies to omnichannel contact centers and AI-powered self-service - customers will want to be in control , so let them .
Exploit the competitive advantage that only cloud can provide
Make no mistake , the EUR sector is complex - a digital transformation is no simple matter or overnight quick-fix . Cloud-enabled technology can support organizations with pressing market issues and help deliver on what matters the most : the Moment of Service™ . ■
For a list of the sources used in this article , please contact the editor .
Carol Johnston www . ifs . com
Carol Johnston is VP Industries , Energy , Utilities and Resources , IFS . IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods , build and maintain assets , and manage service-focused operations . Within its single platform , its industry specific products are innately connected to a single data model and use embedded digital innovation .
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