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At your service
How technology is providing the tonic to empower the future workforce
By Sarah Nicastro
Today ’ s service landscape faces a pressing set of challenges - a lack of knowledgeable and skilled workers , ever-nearing sustainability targets , and a need to effectively address growing consumer expectations . The time to find the right formula for this field service management conundrum is upon us , and having the right technology has never been more vital for success , particularly when it comes to how companies manage their service and maintenance operations .
Industries were aware that skills shortages were upcoming over a decade ago . But what they weren ’ t prepared for was the extent of how bad these workforce challenges have become . The most innovative companies are now working smarter by using modern field service technology to fill the void :
Tackling the growing skills shortage
The current skills shortage has impacted businesses across the globe . Currently , a record 74 percent of U . S . employers have difficulties in filling positions . In the State of Service 2023 report , technicians not having the necessary knowledge and skills to complete the job at hand was ranked a top concern for field service companies , with 64
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