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Teams improvements . We continually refined our approach to management , and we got noticeable results . Employees lasted longer . Sales increased , not just with more transactions , but with an increase in our average ticket size . Online reviews from customers improved . The atmosphere became more pleasant and fun . My employees went from my biggest headache to my biggest asset . But it had to start with my own self-reflection .
Since Time ’ s cover story in 2013 , millennials have gone on to advance their careers , start families , and mature as effectively as every generation before them . Today they run corporations , perform surgeries , and even govern countries . They ’ ve become important contributors to society . As they increasingly become the primary leaders of the labor force , we can expect to hear them complain about the incompetence of Generation Z .
So , are younger employees today really as lazy and entitled as us older folks believe them to be ? It ’ s the wrong question . What we should be asking instead is what we need to do on our end to earn their devotion and grow them into the team we want them to be . And if we ’ re not willing to do that , then perhaps it ’ s not our employees who are entitled . ■
Scott
Greenberg is a business speaker , writer , and coach who helps leaders and teams perform at a higher level . His upcoming book entitled Stop The Shift Show : Turn Your Struggling Hourly Workers into a Top-Performing Team will be released in February 2024 .
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