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We ’ ll continue to focus on building customer retention by bringing the supply chain closer , shortening lead times , and offering more services than the aftermarket
no longer a support function , but a source of competitive and strategic advantage . We don ’ t just fulfil demand for parts , we also help to grow retention and revenue , especially against the aftermarket through a more agile and customer responsive supply chain .
“ We ’ ll continue to focus on building customer retention by bringing the supply chain closer , shortening lead times , and offering more services than the aftermarket ,”
Mike explains . “ We ’ ve established a customer promise of industrybest fulfilment time to reflect our commitment to service , for example , and we ’ re currently part of some collaborative pilot schemes to further strengthen the speed and agility of our order to delivery cycle . When it comes to our facilities , we ensure that they are strategically located to serve the surrounding market , with additional sites recently opening in Phoenix , Atlanta , and Orlando .
“ As shared earlier , the rise of technology and connectivity poses an interesting opportunity . Customers are demanding greater mobility around everything , from booking a service appointment to receiving software system updates . As technology continues to advance , our challenge is to figure out how we can pivot within the service parts
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