New Pendulum _________________________________________________________________________________________________
One of our core beliefs is that if we want the best suppliers , we need to be the best customer possible . We may not be the largest customer , from a financial perspective , but New Pendulum companies ’ relationships with suppliers are about growing together , finding opportunity together , and being honest with each other . In turn , when you look at the awards New Pendulum companies have received from some of the largest distributors in the world , it ’ s safe to say we ’ re a highperformance supplier ourselves . But we ’ re only as good as our supply chain , from raw materials to packaging .
Customer driven
“ We make it a point to stress the importance of mutual respect as the foundation of our interactions , both internally and externally . It ’ s hard to establish any sort of strong culture without that . When you consider an acquisition new to our family of companies , the dynamics are like a family or marriage , in some ways . There is an aspect of shared lineage , values , and integration , but just as a family doesn ’ t consist of identical carbon copies of parents , we don ’ t seek to make acquisitions carbon copies of New Pig .
“ For example , you see that our family of companies and products exists across a wide spectrum of segments , price points , and industries . Some areas are highly relationship oriented ; some are purely transactional ; some are very technical , and regulation driven , and others are elegant in their simplicity . The shared value across all those scenarios is that we seek to create the best experience for the need . If the customer segment values transactional speed , we seek to build the most streamlined transactional experience . If they value a dedicated relationship , we are there as well . But within an organization , or between organizations , it ’ s very important to realize and embrace those differences .
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