North American Executive Issue 101 2024 | Page 104

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“ After starting the company , I quickly learned that the skills of the tradespeople hired for a job are critical to its successful outcome . Even just a few subpar trades can negatively impact a client ’ s experience . I have a genuine appreciation for skilled craftmanship . Not all tradespeople are equal and as a result , I carefully select the most skilled and qualified individuals to join the Rockwell team . Building a strong relationship with clients is crucial , and that involves managing their expectations and guiding them through the process . We proudly take responsibility for our projects and provide an ongoing service . If that extends beyond the warranty period , then so be it . I always want to know exactly what ’ s going on with each project . It ’ s this commitment to exceptional service that often leads to positive word-of-mouth referrals .
Zicana ’ s in-house , made to measure studio , offers clients the ability to personalize an alluring collection of materials to fit their own taste . The studio , founded in 2002 , offers consulting , design , customization and installation services for a variety of projects .
Zicana ’ s main mission is to change the way you think and feel about stone .
516-279-6909 | info @ zicana . com 58 Sylvester Street , Westbury , NY 11590 zicana . com
Follow Zicana on Instagram @ zicanasurfaces # KINGofRock
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